Frequently Asked Questions

You have the option to create a customer account while placing your order, once your cart is validated. You can also create a customer account by visiting our dedicated page. You will be asked for your details.

No, you can choose between creating an account and finalizing your order without creating an account. However, we recommend creating a customer account, as it will allow you to track your package and request a return, if necessary.

It's very simple, just go to our forgot password page. Enter your email address. If you have a customer account, you will receive an email to reset your password. Don't forget to check your spam folder if the email is slow to arrive.

Make your request by email, write to us at the following address: information@garcon-francais.fr. Your account will be deleted promptly.

Yes, our customer service is available during opening hours. Our phone number is available on our Customer Service page.

If your order has not yet been processed, we can modify or even cancel it. Please contact customer service quickly by email. Our contact details are indicated here. Once prepared, the order can no longer be modified or canceled.

We accept payments by credit card (Visa, Mastercard, American Express), as well as PayPal (subject to conditions). Payment by bank transfer is also possible; simply contact our customer service to make the request. Our contact details are indicated here. We will confirm your order and provide you with our bank details (for bank transfer payments).

Absolutely. Our online store uses SSL encryption technology to secure all your data (symbolized by the small padlock next to the URL). Furthermore, credit card payments are subject to the 3D Secure authentication system, which ensures a completely secure payment. After entering your credit card details, you will be redirected to a page from your bank. Authentication will be done either by sending an SMS or by logging into your banking app (on your phone). Note that the validation method may vary from one bank to another. Additionally, your banking information is never stored. For any questions, our customer service is reachable; our contact details are indicated here.

There could be many reasons. Did you enter the correct credit card numbers? Were you redirected to your bank's page for transaction authentication? Our payments are subject to the 3D Secure authentication system, which ensures a completely secure payment. Authentication is done either by sending an SMS or by logging into your banking app (on your phone). Having trouble validating your payment? You can contact our customer service by phone or email; the contact details are indicated here. We will assist you in validating your payment.

Yes, if you have a promotional code (gift voucher, loyalty, birthday, credit note, etc.), you can enter it in the designated field ("discount code," then "apply") at the shopping cart level. The amount (or percentage) will be automatically applied to your order. Depending on the type of promotional code (gift voucher, birthday, credit note, etc.), it has a variable validity period. Be mindful of its duration, as no extension of the validity period is possible.

We prepare and ship your order within 24 hours (on business days). For metropolitan France, delivery usually takes two business days. For the European Union and the rest of the world, delivery times vary depending on the destination, ranging from three to twenty days. These times are indicative. For more information on our delivery times and shipping costs, visit the dedicated page.

Shipping costs are automatically calculated based on the amount of your order and the selected delivery method. For metropolitan France, shipping costs are free for purchases over €60. Below this amount, they vary depending on the selected delivery method, more information by clicking here. For the European Union and the rest of the world, conditions vary depending on the destination country. Visit our dedicated page for more details, click here.

Your products are packaged in a brown kraft paper pouch or in a brown cardboard box, depending on the volume of the order. These packages are suitable for sending parcels in good condition. These packages are also designed to ensure the return of items (be careful to open them properly to reuse them). We no longer use overpackaging in paper or plastic. Your items are directly packaged in the shipping package, without unnecessary overpackaging. This waste reduction policy is part of our actions for more ecological fashion. Our parcels are shipped directly from Marigny-le-Châtel in France, where our logistics provider is located. The sender's name may be "Garçon Français" or "Axe STPP."

Yes, we deliver worldwide. Shipping costs and delivery times vary depending on the destination country. For more information on our delivery times and shipping costs, visit the dedicated page by clicking here.

Any delivery made outside the European Union is exempt from 20% VAT; the products are sold tax-free. To see the tax-free rates, log in to your customer account (with a delivery address outside the European Union) or create a customer account. Furthermore, orders shipped outside the European Union may be subject to customs fees or taxes. This additional cost must be borne by the customer. These fees vary from country to country. These taxes will be payable upon delivery of the parcel to the local postal service.

As soon as your order is shipped, you will receive an email with a tracking link. The tracking is also accessible on your customer account. To log in to your customer account, go to our login page, then to the order history.

If you have selected delivery to a relay point or post office (France and Belgium), you will receive an email or text message to inform you of the availability of the parcel at the relay point. Depending on the selected relay point, you will have between 48 hours and ten days to collect your parcel. Be vigilant. Beyond the given time, the parcel will be returned to our warehouse.

During home delivery, Colissimo can deposit the parcel in your mailbox or hand it to you in person. Delivery is made with or without a signature, depending on the volume of the parcel and its value. In case of absence, and for delivery against signature, the parcel will be available for pickup at the post office (the nearest to your home). In this case, you will be notified by email or text message (or a notice of passage) of the place where to pick up your parcel. To not miss anything, track your parcel by logging into your Garçon Français customer account.

Exchange and credit: Upon receiving your package, you have a period of sixty days to return your products to us for an exchange or credit. Refund: Upon receiving your package, you have a period of fourteen days to send back your items for a refund. The returned products must be unworn, unwashed, and in their original packaging. For all the details about returns, visit our dedicated page here.

Yes, products can only be returned if they have not been worn and/or rinsed and/or washed. Any returned item that has been worn, washed, rinsed, damaged, stained, soiled, or has an odor (tobacco, fried food, etc.) will be systematically refused. Returned products must be in their original packaging or in suitable packaging, with the cardboard tag (barcodes). Socks must not have been separated from their cardboard holder. Sets and packs must be returned in their entirety. Also, note that certain items are neither exchangeable nor refundable, such as thongs and gift boxes.

The return request, whether for a refund, exchange, or credit, must be made directly from your customer account. Once the request is made, you have a maximum of two weeks to return your products to us. All the details of the procedure are explained in the relevant section, click here.

Return shipping costs to our warehouse are the responsibility of the customer, except in cases of error on our part or defective products. We recommend using a tracked shipping method.

Upon receipt of your package, if the product is compliant, the refund will be processed within a maximum of seven days.

We provide a size guide on each product page to help you choose the ideal size based on your measurements. Find them here. Our products are designed with French size references. Our products generally run smaller than international brands. For example, if you wear a size M in an international brand, opt for size L at Garçon Français.

We inspect all products that come out of our production lines. Sometimes a defect may escape our notice. If this is the case, please contact our customer service by email at information@garcon-francais.fr. Provide your order number and attach photos of the defect. Our quality department will contact you within 48 hours.

All of our cotton products (underwear, socks, pajamas, t-shirts, and tank tops) are made in France, in partner workshops known for their textile expertise. Our swimsuits are made in France, although the fabric is knitted in Italy. If you would like to learn more about where our collections are manufactured, visit our page dedicated to French manufacturing.

We primarily use cotton, with a touch of elastane for added comfort and support. Our materials are selected for their durability, softness, and longevity. All of our fabrics are knitted and dyed in France, including our belts, which are also knitted in France. Synthetic fabrics (for swimsuits) are knitted and dyed in Italy.

Yes, all our products are labeled Made in France. At Garçon Français, this means they are entirely designed, knitted or woven, dyed, cut, assembled, and finished in France. Curious to learn more about our manufacturing? Visit our dedicated page.

We are committed to offering more ethical, sustainable, and local fashion. This involves reducing transportation, implementing a zero-plastic policy and eliminating unnecessary packaging, choosing high-quality materials, and committing to transparency, particularly in the French production of our collections. If you would like to learn more about our actions, visit here.

Our products are designed to last, but they still require special care. Machine wash your items at 30°C (cotton cycle) with a reduced spin speed. Hand washing is not recommended. Air drying is highly recommended. Tumble drying is prohibited as high temperatures can damage the fibers and elasticity of the materials. Finally, to preserve the colors, wash your garments inside out with similarly colored clothing. Be cautious with other new or dark-colored clothes, as well as jeans, which may bleed dye.

Swimsuits can be exposed to external corrosive elements (chlorine, salt, sand, sunscreen) that can damage the fabric fibers. It is essential to take special care when washing them. After each swim, we recommend machine washing your swimsuit at 30°C (synthetic cycle) and letting it air dry (no tumble drying). Wash it inside out. If necessary, rinse it thoroughly with fresh water and let it air dry on a drying rack (do not leave it to dry in a ball inside a towel). Special care should be taken with models featuring white collars or white belts, as sunscreen, chlorine, or sand can yellow the white fabric if not properly washed.

Yes, we reward our loyal customers with a program that allows you to accumulate points with every purchase. Starting from €200 in purchases, you will receive your first gift voucher (valid for six months). Additionally, if you provide your birthdate on your customer account, you will also receive a gift voucher on your birthday (valid for ten days).

Sign up for our newsletter to be the first to know about our promotions and new collection launches. Exclusive offers are available throughout the year. You can sign up for the newsletter at the bottom of our website.

At the bottom of our website, you can enter your email address to subscribe to our newsletter. You will receive a confirmation email to validate your request. Simply click on the link to confirm your subscription. We prioritize quality over quantity, so our newsletters are sent sparingly.

You can do this by clicking on the unsubscribe link at the bottom of each newsletter sent. You can also inform us of your request by email at information@garcon-francais.fr.

Our customer service is reachable by email and phone. You can find our contact details by clicking here.

Our days and hours of operation vary depending on the time of year. We are closed on French public holidays. Our opening hours are indicated at the bottom of our online store (on desktop screens) and at the bottom of the page, under the "contact" section, for the mobile version.

We strive to respond to all inquiries within four hours during our opening hours.

If you wish to switch all or part of your purchases to products made in France, two platforms (in French) list many companies that ensure production within France. Le Site du Made in France: Their mission is to help consumers find, in a simple and effective way, Made in France products for each of their desires. Find the website here, in French only. Marques de France: This guide is dedicated to all people who seek to consume more French products, without necessarily knowing where to find them. The platform can be accessed here, in French only.